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Sensual gemstone chains and natural smoked goods

Cancellation and return

Right of withdrawal

The following applies to all standardized articles:

You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Crystal and Sage – Linda Schiller, hallo@crystalandsage.com) of your decision to withdraw from this contract by means of a clear statement (e.g. an e-mail). You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Please send the pieces of jewelery in their original packaging and with sufficient protective packaging to:

Sax Fulfillment & Logistics eK

Crystal and Sage

Michaela Schumann 

Süchtelner Str. 12 

41066 Moenchengladbach

back and the purchase amount will be refunded to you after receipt of the ordered goods. A prerequisite for a full refund is the intact condition of the jewellery.

Consequences of revocation


If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

You can download our cancellation form here.

Shipping address for returns:

Sax Fulfillment & Logistics eK

Crystal and Sage

Michaela Schumann 

Süchtelner Str. 12 

41066 Moenchengladbach

E-mail:

hello@crystalandsage.com

Phone:
+49 (0)30 176 70636168